Widerrufsrecht

At omcne.com, we strive to provide the best customer experience possible. We offer a hassle-free return and refund policy within 30 days of purchase.

Return:

If you wish to return an item, simply contact us within 30 days of receiving your order. We will provide you with instructions on how to return the product. Please note that the customer is responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.

Return address:

Exchange:

If you would like to exchange an item, please notify us within 30 days of receiving your order. Once we receive the returned item, we will process the exchange within 7 days and notify you via email. Please be aware that an additional fee of $9.9 USD will apply for exchanges initiated due to customer preference or non-defective reasons.

Refund Process:

To request a refund, please send the item back to our designated warehouse within 30 days of receiving your order. Once we receive the returned item, we will process the refund within 7 days. Please allow 7-15 working days for the refund to be credited to your original payment method. The exact timing of when the funds will appear in your account depends on your bank's processing times.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please notify us immediately by providing photographic evidence. We will address the issue within 3 working days and arrange a free replacement for you.

Customer-Initiated Damage:

Please note that we cannot offer compensation or accept returns for items damaged by the customer.

We value your satisfaction and aim to make the return and refund process as smooth as possible. If you have any questions or need assistance, please don't hesitate to contact us.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.